Our Reservations Team are currently contacting all affected passengers in order of their travel date. Our Reservations teams are working hard to contact passengers as quickly as possible by text or email using the contact details provided at the time of booking. We appreciate that changes to travel plans can be frustrating and we thank you for your patience and understanding while we prioritise contacting passengers in order of their travel dates. We're currently experiencing a higher than usual volume of emails and calls, which may impact our response times. We thank you for your patience while our team works to support all passengers as quickly as possible.
Sailings transferred from Manxman to Ben-my-Chree will be processed automatically. If your booking is affected, the Reservations Team will contact you to confirm any changes and provide any further instructions you may need by text or email provided at the time of booking.
You can choose to transfer the value of your cabin to either the Niarbyl Lounge or Premium Lounge and any difference in cost will be refunded. Alternatively, if you do not wish to transfer to lounge seating, you will receive a full refund for your cabin. If you are on a night sailing you can choose to transfer to a daytime sailing you can do so subject to availability and free of charge.
You can choose to transfer the value of your Injebreck Lounge seat booking to either the Niarbyl Lounge or the Premium Lounge. If you do not wish to transfer to one of these lounges, you will receive a full refund for your Injebreck Lounge seat booking.
Passengers booked on affected Larne sailings will be contacted directly by our Reservations Team. While sailings are expected to operate, they may be subject to changes in departure times or vessel. If your booking is affected, we'll be in touch to let you know
Passengers who had a pet cabin booked on Manxman will be offered a space in the dedicated pet lounge on board Ben-my-Chree. As pet cabins are not available on this vessel, a refund for the difference in price will be provided. There is also pet kennels available on the car deck or the option of leaving your pet in your car.
We continue to review the schedule and some customers may be affected by vessel changes, schedule adjustments or cancellations. If your booking is affected, our Reservations Team will contact you directly to inform you of any alterations by text or email using the contact information provided at the time of booking.
Freight services will continue to operate during this period and will be supported by the Arrow which has been recalled from its charter. We remain fully committed to maintaining the Island's vital supply links and minimising any disruptions to freight services.
Passenger cabins were repurposed as crew accommodation to provide greater operational resilience and enable the vessel to operate outside the normal schedule, including where there are extended delays between sailings. With crew accommodated on board, we can operate a sailing from the Isle of Man to Heysham, remain in port for an extended period, and then return to the Isle of Man as soon as conditions allow. This enables us to maintain some services when disruption occurs, rather than cancelling multiple sailings. Crew accommodation was also provided to enable the vessel to maintain year-round connectivity with Ireland via the new Larne sailing schedule and to support charter operations. The crew accommodation area is highly secure, with access restricted by multiple security measures in accordance with the International Ship and Port Facility Security (ISPS) Code and applicable regulatory requirements.