We are offering our Book with Confidence Commitment to provide you with greater flexibility and peace of mind during the uncertainty caused by Coronavirus (COVID-19).
BOOK WITH CONFIDENCE COMMITMENT
• No amendment fees - To give you greater flexibility, amendment fees will be waived if you choose to amend your travel dates due to COVID-19 Government imposed travel restrictions.
• Full refund available - If your booking needs to be cancelled due to COVID-19 Government imposed travel restrictions we will refund your booking within 30 days.
The health and safety of our passengers and crew remain, as always, our highest priority. Our Coronavirus Information page will be updated as new advice is received. Please also keep an eye on our social channels.
It is easy to amend or cancel an upcoming booking online, but if you get stuck The Steam Packet Company Blog provides a step-by-step guide on how to register an account and how to amend or cancel bookings.
TERMS & CONDITIONS:
Book with Confidence Commitment is valid for direct ferry bookings with the Isle of Man Steam Packet Company that are affected by COVID-19 Government imposed travel restrictions. Excludes vehicles designed for commercial use. Date of travel must be amended before original travel dates occur. Isle of Man Steam Packet Company will waive the cost of our amendment fee to all applicable ticket types, however if customers change to a higher fare type they will need to pay the fare difference. If a booking needs to be cancelled due to COVID-19 Government imposed travel restrictions, which are in place 14 days prior to the booked travel date, a full refund will be arranged within 30 days of receiving the cancellation. This includes bookings of Special Offers which are generally non-refundable. Evidence that travel has been affected by COVID-19 Government imposed travel restrictions will be required in order for a refund to be processed and/or an amendment fee to be waived. Offer is non-transferable and is subject to restricted space and availability. The Isle of Man Steam Packet Company reserve the right to amend or withdraw all elements of the offer without prior notice.