We are currently experiencing very long waiting times for callers to our Call Centre and apologise to those trying to get through.
We have drafted in additional staff in Douglas and Liverpool to assist with calls, following the incident with Manannan on Wednesday night. However, with thousands of passengers booked in the next few days, the sheer volume of calls and the lengthy nature of dealing with the enquiries and re-booking is making it difficult to respond to everyone as quickly as we would like. If your enquiry is not urgent, we would ask that you avoid calling at this time.
Chief Executive Mark Woodward said: ‘'We are still waiting for UK surveyors to arrive to assist with assessing potential repairs. The surveyors were due to arrive on a flight from Liverpool this morning but this been delayed so we are not able to give passengers an update as early as expected. The surveyors will help determine whether our proposed repairs in a short dry dock period, to minimise disruption, are acceptable.
‘As advised yesterday, all of today’s (Friday) services to Liverpool and Belfast have been cancelled. We apologise for the delay in providing a further update to our passengers for this weekend’s schedule, but will do so as soon as possible. We are working hard to deal with the many thousands of passengers trying to contact us.’
A further update is expected no later than 17.00 today (Friday).