With the best will in the world things can - and sometimes will - go wrong with travel arrangements. We want everyone to have the best experience when they travel with Isle of Man Steam Packet Company. Here are some helpful tips to avoid problems, and how to resolve issues if they arise.
Mistakes happen. Bookings can be amended subject to availability. Changes to standard flexi fares are not subject to amendment fees, but there may be a charge if there is a difference in tariff. If you are a registered user on our website, you can do this by logging into your online account Alterations to Special Offer Fare bookings are subject to an online amendment fee of £5/ €6 per person (must be registered online), or offline amendment fee of £10/ €12 per person. You must also pay any increase in the fare applicable. No refunds or credits will be given.
If you are a registered user on our website, you can do this by logging into your online account. Alternatively you can call our Reservations team who will be happy to assist.
Special offers are subject to availability, amendment fees and any difference in fare. Some special offers may have other restrictions. Special offers are non-transferable and non-refundable. Flexi fares may be subject to fare differences. These are refundable but are subject to cancellation fees. Please see our terms and conditions for full details.
As long as the vehicle isn't any greater than whatever dimensions were chosen when originally making the booking, there would be no charge to change the registration. If you want to change the vehicle, and the vehicle is bigger than the one originally booked then the difference in fare will apply.
When you book through an agent, your relationship is with the agent and they are responsible for making any amendments or changes you request. We can only make changes to the booking on instruction from the agent. For any amendments ahead of sailing time you should go back to the agent that you made the booking with. This includes traditional travel agents, and ticket aggregator booking services. Changes to bookings made through third party agents may incur our amendment fees and additional costs, as well as the agent’s fees. You will be required to pay our fees and additional costs before travel.