The Isle of Man Steam Packet Company is apologising to customers following the safe
return to port and subsequent cancellation of Thursday morning’s sailings to and from
Liverpool.
Due to a control fault on one of Manannan’s generators, it was deemed not safe to enter the approaches and port of Liverpool. There was also a risk that the vessel would not be permitted to depart Liverpool if the fault was not rectified.
The difficult decision was therefore taken to return the vessel to Douglas to allow
passengers to transfer to Manxman to allow repairs to be carried out.
As far as possible passengers are being transferred to Manxman sailings, with coach
transfers laid on between Liverpool and Heysham for foot passengers.
All passengers affected by the cancellations are eligible for free transfer to another
sailing, or a full refund if preferred.
Passengers on affected sailings can amend bookings free of charge via online accounts, or by contacting our reservations team on 01624 661 661 or 08722 992 992.
Full details of passengers’ rights in instances of delays and cancellations can be found
on the website at: https://www.steam-packet.com/delays-and-disruptions-advice
IOMSPC engineers are working to resolve the issue as swiftly as is possible. A
further update will be released by 13:00 today regarding this afternoons sailing.
Managing Director Brian Thomson commented: ‘We’re very sorry about these
cancellations and we apologise for the disruption caused. We’re working hard to get
things back on track as soon as we can. Our Reservations Team will do everything they
can to ensure customers get where they need to go.