Coronavirus Information

The Coronavirus (COVID-19) continues to spread in several countries and the situation has our fullest attention. The safety of our customers and employees is our top priority. We have confirmed that amendment fees will be waived for the time being until 30 April to allow passengers to book alternative services later in the year. Some passengers who have booked non-refundable special offers for travel in the shorter term may wish to cancel and obtain a refund and the Company will in these special circumstances consider written/email applications for a refund. Read more here

Please be aware that any passenger intending to arrive on the Isle of Man after 0630am on Friday 27th March must hold an authorisation issued by the Chief Secretary to confirm that the passenger is a person who is required to perform specific essential work on the Isle of Man.  Authorisation requests must be made 24 hours prior to the intended date and time of travel by contacting [email protected]  Read more here.

TT 2020 NOTICE: The Isle of Man Government has confirmed that TT 2020 has been cancelled. Read more here.

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Website Cookies

What are Cookies?

cookiesCookies are tiny text files stored on your computer when you visit certain web pages. At steam-packet.com we use cookies to keep track of booking progress, and to remember you when you return to our site.

To make a booking on steam-packet.com, you need to have cookies enabled - see the section on Managing Cookies. If you don't wish to enable cookies, you'll still be able to browse the site but you will not be able to make a booking. Most web browsers have cookies enabled, but see the section Managing Cookies for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors and to monitor site usage through analytics.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes while using other websites - in other words to show you different offers based on what you appear to be interested in. When these cookies are placed you will be alerted and given the option to refuse them.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us.

Our Cookies Policy

To make full use of the online booking system and personalised features on steam-packet.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from steam-packet.com, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Cookies used on our website

Session Cookie

  • Type: Session
  • Domain: steam-packet.com
  • Name: fw-session

Cross site scripting protection

  • Type: First Party
  • Domain: steam-packet.com
  • Name: __RequestVerificationToken

Authorisation cookie

  • Type: First Party
  • Domain: steam-packet.com
  • Name: authinfo

Stores booking search selection

  • Type: First Party
  • Domain: steam-packet.com
  • Name: bookingpreferences

Stores users answer about location

  • Type: First Party
  • Domain: steam-packet.com
  • Name: useriomresident

Google Analytics

  • Type: First Party
  • Domain: google.com
  • Name: utma, utmb, __utmc, __utmv, __utmz

Load Balancing Cookie

  • Type: Session
  • Domain: steam-packet.com
  • Name: ARRAffinity

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘About Hotjar’ section of Hotjar’s support site.
 

Third Party Cookies

When you visit steam-packet.com you may notice some cookies that aren't related to Steam Packet. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Managing Cookies

If cookies aren't enabled on your computer, it will mean that your booking experience on our website will be limited to browsing; you won't be able make a booking or use the My Account section.

How to enable cookies:

If you're not sure of the type and version of web browser you use to access the Internet:

- For PCs: click on 'Help' at the top of your browser window and select the 'About' option

- For Macs: with the browser window open, click on the Apple menu and select the 'About' option.

How to check cookies are enabled for PCs:

chrome

Google Chrome

Click on the spanner icon at the top of your browser window and select Settings.
Click the Advanced Settings link at the foot of the page, locate the 'Privacy' section, and select the 'Content settings' button
Now select 'Allow local data to be set'

IE

Microsoft Internet Explorer

Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
Settings above Medium will disable cookies

Mozilla

Mozilla Firefox

Click on 'Tools' at the top of your browser window and select Options
Then select the Privacy icon
Click on Cookies, then select 'allow sites to set cookies'

safari

Safari

Click on the Cog icon at the top of your browser window and select the 'Preferences' option
Click on 'Security', check the option that says 'Block third-party and advertising cookies'
Click 'Save'

How to check cookies are enabled for Macs:

IE

Microsoft Internet Explorer

Click on 'Explorer' at the top of your browser window and select 'Preferences' options
Scroll down until you see 'Cookies' under Receiving Files
Select the 'Never Ask' option

safari

Safari on OSX

Click on 'Safari' at the top of your browser window and select the 'Preferences' option
Click on 'Security' then 'Accept cookies'
Select the 'Only from site you navigate to'

netscape

Mozilla on OSX

Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
Scroll down until you see cookies under 'Privacy & Security'
Select 'Enable cookies for the originating web site only'

Opera

Opera

Click on 'Menu' at the top of your browser window and select 'Settings'
Then select 'Preferences', select the 'Advanced' tab
Then select 'Accept cookies' option

For more information about cookies visit aboutcookies.org