Booking:
Bookings can only be made with a fully completed booking form. Incomplete forms will not be accepted. This can be emailed to IOM.Reservations@steam-packet.com or presented in person in the Ferry Travel Shop. It is extremely important that the vehicle type and dimensions are correctly declared prior to travel. Failure to do so may result in decline of carriage.
Bookings cannot be used to make any commercial gain, nor should they be used for families and friends when going on holiday. Anyone found to be abusing the scheme will have the discount facility taken away from them.
Payment:
A strict payment term of 7 days prior to departure must be adhered to, otherwise bookings will automatically expire. Bookings made less than 7 days prior to the departure will require full payment at the time of booking. Payment for bookings can be made by contacting our Reservations Team on 01624 661661 or in person in the Ferry Travel Shop, by quoting your booking reference.
Opening Hours:
Call Centre
Monday to Friday: 08:30 - 18:00
Saturday & Sunday: 09:00 - 18:00
Ferry Travel Shop
Monday - Sunday**: 09:00 - 18:00*
*In addition to these times, the Ferry Travel Shop will be open during the check-in times of all departing sailings.
**On Sundays from mid-September to the end of April, the Ferry Travel shop will only be open during sailing check-in times.
Rates:
Supported Sports rates are subject to availability. The rate is normally cheaper than the best available public rates, however, occasionally there may be special offers when booking and paying early that work out cheaper. Be aware that our public Special Offers are subject to strict terms & conditions.
Supported Sports rates are NOT available during TT, Southern 100 or Manx Grand Prix periods, and will be limited during busy periods and public holidays. IOMSPC reserves the right to adjust fuel surcharges at any point for new bookings. Bookings can be amended subject to availability and may be subject to a difference in fare, if the Supported Sports rate is not available. Supported Sports bookings are fully refundable.
Proof of Entry:
Completed booking forms must be accompanied by proof of entry to the event, provided by the event organiser. Proof of entry may consist of receipt of entry fee for the event, email correspondence from organisers confirming the named party is entered into the event, etc.
Livestock:
Any vehicle carrying livestock must have adequate securing points to secure the vehicle to the vessel to ensure stability. NB: if a vehicle does not have adequate securing points, then it may be refused shipment.
The decision to accept livestock for shipment is made by the Master based on the latest forecast to the relevant sailing. An import license is required to import livestock into the Isle of Man; this can be obtained from DEFA and is your responsibility to obtain and hand in upon check-in at Heysham.
Dog(s):
Passengers travelling with dogs that are remaining in the vehicle do not need to declare them, however if you have a specific request, please make us aware at the time of booking. If you wish to take the dog(s) into the onboard Pet Friendly accommodation, please indicate the number of dogs and accommodation required on your booking form (pet friendly accommodation is subject to availability).
Regulated Weapons:
Passengers travelling with firearms/regulated weapons MUST declare them at the time of booking. A 'Regulated Weapons Form' must be completed and returned to us, no less than 48 hours prior to sailing. If sailing on a Monday or Tuesday, the form must be sent to us before close of business on the Friday prior to the sailing. In the absence of the relevant paperwork, travel will be refused.
Dangerous Goods:
Passengers travelling with any dangerous goods (ammunition/gases, etc.) must declare them at the time of booking. You will be required to complete dangerous goods paperwork and return it to us, no less than 48 hours prior to sailing. If sailing on a Monday or Tuesday, the paperwork must be sent to us before close of business on the Friday prior to the sailing. In the absence of the relevant paperwork, travel will be refused.
Click here to view All Dangerous Goods forms.
Petrol & Diesel:
Passengers may only carry a maximum 5 litre approved container of fuel. Anything in excess of this will be confiscated.
Non-Disparagement:
The Recipient agrees not to make, publish or communicate to any person or entity in any public forum, including but not limited to traditional media, social media, or online platforms, any derogatory, negative, or disparaging remarks, comments or statements concerning The Isle of Man Steam Packet Company, its business practices, services, reputation, or any of its directors, officers or employees.
Disclaimer:
Failure to adhere to any of the above terms and conditions will result, at the Isle of Man Steam Packet Company's sole discretion, in the withdrawal of special rates and the next available publicly quoted rate will be applied to any existing bookings.
The Isle of Man Steam Packet Company can withdraw membership without notice if any member is found to be abusing the scheme, or not adhering to the above Terms & Conditions.