Privacy Policy

WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

As a user of steam-packet.com, we ask you to provide us with some personal information such as your name, e-mail address and phone number.

  • We need your e-mail address in order to send you confirmation of online bookings and service e-mails. During your use of the site and when making your reservations, you will have the option to receive travel offers by e-mail. If you do not wish to continue to receive these travel offers you can opt out at anytime - see our 'opt out' policy described below.
  • We collect your credit card number and expiration date to order and book your ferry crossing.
  • We would use your phone number if we needed to contact you urgently.
  • We collect your mobile contact number in order to contact you in the event of a sailing disruption and do not use this for marketing purposes.
  • We log domain names and/or IP addresses, and browser type for our internal site traffic statistics. IP addresses, etc. are not tied to personally identifiable information.
  • We use cookies to monitor which parts of the site are more interesting to you.

This site contains links to other sites; however, steam-packet.com is not responsible for the privacy practices or the content of such websites. They use your information only for supplying the service they offer, and may not use your personally identifiable information for anything other than the primary purpose for which the information was collected.

INFORMATION GATHERED FROM COMPETITIONS

We occasionally run competitions on our site. We may ask for personal information to contact you if necessary (with a winner's notification, for example). You will also have the choice to be added to our mailing list for future promotions and travel offers. You may opt-out at any time of receiving future mailings; see the 'opt out' section below.

OUR OPT OUT POLICY

You can unsubscribe from travel offers by e-mail at any time by following the unsubscribe instructions at the bottom of the e-mail.

SHARING THE INFORMATION OUR SITE GATHERS/TRACKS

We do not sell names or other private profile information to third parties and have no intention of doing so in the future. Occasionally, steam-packet.com will hire a third party to act on our behalf for projects such as market research surveys and contest entry processing and will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement and is used solely for completing the specific project.

WHAT ARE COOKIES?

Cookies are tiny text files stored on your computer when you visit certain web pages. At steam-packet.com we use cookies to keep track of the booking progress, and to remember you when you return to our site.

To make a booking on steam-packet.com, you need to have cookies enabled - see the section on Managing Cookies. If you don't wish to enable cookies, you'll still be able to browse the site but you will not be able to make a booking. Most web browsers have cookies enabled, but see the section Managing Cookies for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors and to monitor site usage through analytics.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes while using other websites - in other words to show you different offers based on what you appear to be interested in. When these cookies are placed you will be alerted and given the option to refuse them.

We're giving you this information as part of our initiative to comply with recent legislation and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us.

OUR COOKIES POLICY

To make full use of the online booking system and personalised features on steam-packet.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from steam-packet.com, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Session Cookie

  • Type: Session
  • Domain: steam-packet.com
  • Name: fw-session

Cross site scripting protection

  • Type: First Party
  • Domain: steam-packet.com
  • Name: __RequestVerificationToken

Authorisation cookie

  • Type: First Party
  • Domain: steam-packet.com
  • Name: authinfo

Stores booking search selection

  • Type: First Party
  • Domain: steam-packet.com
  • Name: bookingpreferences

Stores users answer about location

  • Type: First Party
  • Domain: steam-packet.com
  • Name: useriomresident

Google Analytics

  • Type: First Party
  • Domain: google.com
  • Name: utma, utmb, __utmc, __utmv, __utmz

Load Balancing Cookie

  • Type: Session
  • Domain: steam-packet.com
  • Name: ARRAffinity

THIRD PARTY COOKIES

When you visit steam-packet.com you may notice some cookies that aren't related to steam-packet.com. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

MANAGING COOKIES

If cookies aren't enabled on your computer, it will mean that your booking experience on our website will be limited to browsing; you won't be able make a booking or use the My Account section.

How to enable cookies:
If you're not sure of the type and version of web browser you use to access the Internet:
- For PCs: click on 'Help' at the top of your browser window and select the 'About' option
- For Macs: with the browser window open, click on the Apple menu and select the 'About' option.

How to check cookies are enabled for PCs:

Google Chrome

Click on the spanner icon at the top of your browser window and select Settings.
Click the Advanced Settings link at the foot of the page, locate the 'Privacy' section, and select the 'Content settings' button
Now select 'Allow local data to be set'

Microsoft Internet Explorer 6.0, 7.0, 8.0

Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
Settings above Medium will disable cookies

Mozilla Firefox

Click on 'Tools' at the top of your browser window and select Options
Then select the Privacy icon
Click on Cookies, then select 'allow sites to set cookies'

Safari

Click on the Cog icon at the top of your browser window and select the 'Preferences' option
Click on 'Security', check the option that says 'Block third-party and advertising cookies'
Click 'Save'

How to check cookies are enabled for Macs:

Microsoft Internet Explorer 5.0 on OSX

Click on 'Explorer' at the top of your browser window and select 'Preferences' options
Scroll down until you see 'Cookies' under Receiving Files
Select the 'Never Ask' option

Safari on OSX

Click on 'Safari' at the top of your browser window and select the 'Preferences' option
Click on 'Security' then 'Accept cookies'
Select the 'Only from site you navigate to'

Mozilla and Netscape on OSX

Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
Scroll down until you see cookies under 'Privacy & Security'
Select 'Enable cookies for the originating web site only'

Opera

Click on 'Menu' at the top of your browser window and select 'Settings'
Then select 'Preferences', select the 'Advanced' tab
Then select 'Accept cookies' option

For more information about cookies visit aboutcookies.org

LINKS

This website contains links to other websites. Please note that when you click on one of these links, you are 'clicking' to another website. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

SECURITY

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use Secure Socket Layers (SSL) technology to ensure the privacy of the information provided in the ferry booking engine. At no time are the guests debit/credit card details transmitted un-encrypted over the Internet. We also operate behind a firewall to ensure there is no unauthorised access to our systems.