Due to Belfast Marathon on 04/05/25, please allow extra time to reach the port. Roads may be busier than usual and diversions in place. You can find more details here:
Having operated on the Irish Sea since 1830, the Isle of Man Steam Packet Company has long understood that its people are key to the success of the business. Through thick and thin the Steam Packet Company has provided a vital service to the Isle of Man, transporting goods and passengers in and out of the island in all seasons.
As an essential service for the Island’s economy the Steam Packet Company takes great pride in recruiting, training, supporting and developing great people.
Have you ever considered a career at the Isle of Man Steam Packet? Here are our latest opportunities.
Current vacancies
Passenger Services Assistant
Location: Douglas, Isle of Man Department: Steam Packet Holidays Reports To: Passenger Services Supervisor / Business Development Manager Type: Full-Time
About the Role: Steam Packet Holidays is looking for a dynamic, enthusiastic, and customer-focused Passenger Services Assistant to join our friendly team. This varied role involves assisting customers with holiday and travel bookings, providing outstanding service across multiple platforms, and supporting the smooth operation of our busy department.
Key Responsibilities:
Handle customer enquiries via email, telephone, and face-to-face.
Check accommodation and ferry availability and process bookings.
Follow up on outstanding payments and confirm hotel reservations.
Respond to messages and social media enquiries.
Assist with website content updates.
Build and maintain professional relationships with travel partners.
Represent Steam Packet Holidays at industry events and exhibitions.
Person Specification:
Proven passion for customer service and sales.
Strong communication skills, both written and verbal.
Excellent attention to detail and organisational skills.
Confident with numbers and pricing packages accurately.
Ability to upsell services and handle booking enquiries effectively.
Positive, proactive problem-solver and team player.
Comfortable using booking systems, social media, and web tools.
Previous experience in customer service or travel/hospitality (desirable).
Why Join Us? You'll be part of a vibrant, supportive team helping to create memorable holiday experiences. If you enjoy working in a fast-paced, customer-driven environment, we would love to hear from you!
Take a closer Look Download the Job Description for this role here
