Support for passengers following weekend of sailing disruption


With heavy fog causing disruption to a number of sailings over the weekend, the Isle of Man Steam Packet Company is continuing to offer support to affected passengers and do what it can to try and minimise further inconvenience.

Persistent fog meant the Ben-my-Chree was unable to dock safely in Heysham on Saturday or Sunday lunchtime, forcing the vessel to sail back to Douglas on both days. Passengers on board were offered free hot and cold drinks.

Meanwhile, passengers waiting for the 02:15 sailing to Douglas, which had to be cancelled in the early hours of Sunday morning, were helped by Terminal staff to book available hotels in Heysham and order food. The Terminal was also left open through the night.

Due to it being such a busy time of year in the run-up to Christmas, most sailings this week are fully booked with limited space for those travelling with vehicles, although the Steam Packet Company is helping as many passengers as possible re-book.

Isle of Man Steam Packet Company Managing Director Brian Thomson said: ‘The weather was really against us this weekend, but our team has worked incredibly hard to support affected passengers and arrange additional vehicle space for some of those that have been unable to travel over the weekend.

‘Obviously, we attempted to transport passengers to Heysham with the caveat we may be unable to dock and that is what occurred until Sunday night’s sailing when the fog finally eased.

‘We apologise to all passengers who have had their travel plans affected and can assure you that we are doing everything we can to minimise the onward impact during the week ahead.’