The Isle of Man Steam Packet Company has been helping A-level students at St Ninian’s High School investigate customer service as part of their course work.
For the third year running, students on the A-level Applied Business course at St Ninian’s have visited the Sea Terminal Building to study the needs of the Steam Packet Company’s customers and how the Company attempts to meets them.
Teacher Stephen Edwards explained: ‘The visit allows the students to learn how the Steam Packet Company monitors, maintains and improves customer service through a variety of methods, which includes looking at details and results from the electronic customer surveys they carry out.
‘The students also found out about how Manx, UK and EU legislation affects the Company’s customer service. The students now have to prepare a piece of coursework, based on their research/findings, and they must present this in January.
‘The Steam Packet Company has been incredibly helpful and accommodating over the last three years, and the experience is invaluable to the students in the completion of their coursework. There is a wealth of business knowledge available in the Isle of Man and our students are very fortunate to be able to meet with key personnel at a business like the Steam Packet Company.’
As part of the link-up with the school, Steam Packet Company Director of Marketing and Communications David Findlay and Passenger Services Coordinator Lisa Broadbent attended one of the students’ lessons to answer questions.
David said: ‘Customer service is a vital element to any business and it’s one in which we invest a significant amount of time and training. Customer service is also an important part of any business studies course and we’re delighted that St Ninian’s find the work we do in this area of benefit to the students. It’s a pleasure to both host the students when they visit the Sea Terminal, and to meet them in the classroom, where they make sure they have a series of challenging questions lined up for us!’