Passenger FAQs

Coronavirus - Passenger FAQs

 

We understand that many of our passengers will have questions regarding future travel plans in light of the developing situation surrounding Coronavirus (COVID-19). To help,  we have compiled the answers to some of our most frequently asked questions. As the situation continues to change, the information we provide passengers will likely change too. We will keep the below FAQs up-to-date with any future developments. Last updated on 21/07/2021.

Are passengers able to travel to and from the Isle of Man?

The Isle of Man Government is working its way through a staged transition in opening its borders. Travel restrictions were eased from 28th June.

Visitors to the Isle of Man
If you are a visitor to the Isle of Man please take a look at Visit Isle of Man’s useful Visitor Guidance document which provides details of arrival requirements.

Isle of Man Resident/Property Owner/Visiting immediate family on the Isle of Man
If you are an Isle of Man resident, own property on the Isle of Man or are visiting immediate family members on the Isle of Man, then please visit Isle of Man Government’s COVID-19 website for the latest information and arrival requirements.

Please ensure that you are aware of expected requirements in place at your proposed time of travel before you commence your journey.

If you have visited the Isle of Man Government’s travel advice links above and still have queries regarding your eligibility to travel to the Isle of Man then please contact the Government’s Travel Notification Service (TNS) by dialling +44 1624 687171 or emailing [email protected].

What safety measures are in place when I travel with the Isle of Man Steam Packet Company?

On board our vessels and at our ports, we are taking precautionary measures to prevent any spread of the Coronavirus:

  • Our vessels have established procedures for any passengers who contract the virus, including quarantine measures.
  • Increased frequency of preventive cleaning and disinfection of “Hand Contact Point Hotspots” such as door handles, access touchpads, telephones etc.
  • The vessels’ crew are subject to strict measures and hygiene requirements.
  • Information supplied on hygienic measures based on the World Health Organisation’s guidelines.

In the interest of the safety of our customers and crew the following additional measures have been implemented on board: 

  • Food service will be limited to a reduced hot food menu, pre packed sandwiches/salads, snacks, canned/bottled drinks and hot beverages..
  • The bar on board both vessels re-opened from 28th June.
  • The shop will be open throughout the sailing with limited access of two passengers at a time. Home essentials such as bread and milk will be available to purchase from the main café.

DO I NEED TO WEAR A FACE COVERING OR MASK WHEN I TRAVEL WITH THE STEAM PACKET COMPANY?

All passengers* are required to wear face masks or face coverings whilst in our UK Terminals and whilst moving around on board our vessels. Passengers are permitted to remove their face masks or face coverings whilst seated on board. The safety of our passengers and crew is our number one priority, and we ask that all customers arrive at our ports prepared and with their own face mask or face covering.

* Children under the age of 11 and individuals with a breathing condition, illness or disability that prevents or hinders them from wearing a face covering are exempt from this requirement.

Here is some guidance from Public Health England on how to wear and make a cloth face covering.

Has Isle of Man Steam Packet Company been awarded the Safe, Clean, and Legal™ COVID-19 Accreditation?

The Isle of Man Steam Packet Company has been awarded the Safe, Clean, and Legal™ COVID-19 Accreditation by tourism and hospitality quality assessors Quality in Tourism in conjunction with Visit Isle of Man, reassuring our customers that their safety is a priority.

Being awarded the Safe, Clean and Legal™ COVID-19 accreditation means we have been assessed and graded as safe and compliant based on a number of strict factors. Assessment criteria includes:

- Cleaning protocols and compliance

- Public safety measures

- Staff training

The assessment is performed by a third party and is subsequently performed annually. The accreditation, which is ratified by Public Health Isle of Man has been adopted by over 10,000 businesses across the UK, Europe, Jersey Guernsey and the Isle of Man and provides consumers with the confidence that the properties and businesses that have been awarded the accreditation are following strict cleaning protocols and safety measures.

Can I amend or cancel my upcoming booking?

We are offering our Book with Confidence Commitment to provide you with greater flexibility and peace of mind during the uncertainty caused by Coronavirus (COVID-19).

•    No amendment fees - To give you greater flexibility, amendment fees will be waived if you choose to amend your travel dates until later in the year due to COVID-19 Government imposed travel restrictions. 

•    Full refund if booking is cancelled - If your booking needs to be cancelled due to COVID-19 Government imposed travel restrictions we will refund your booking within 30 days.

For full details, please visit our Book with Confidence Commitment page.

Please note: This applies to direct ferry bookings with the Isle of Man Steam Packet Company for 2021. For those travelling on group and package tours, special conditions apply. Please contact the point of contact where your booking was made.

Refunds for third party services such as hotels and bookings made through travel agents should be addressed to that company and will be subject to the terms and conditions of the third party.

What is the best way to amend or cancel my upcoming booking?

If you are a registered Isle of Man Steam Packet Company account holder, it’s easy to amend or cancel an upcoming booking, simply log in to your account here. The Steam Packet Company Blog provides a step-by-step guide on how to register an account and how to amend or cancel bookings.

If you don’t have an account, you can register online and link your booking to your new account. Make sure the email address you register with is the same one that you used when making your booking so that the booking can be linked.

Alternatively, please call the Reservations Team on: 661661 (IOM), 08722 992 992* (UK) or 0044 8722 992 992* (ROI & Outside UK). *Calls to this number are charged at 11 pence per minute, plus your telephone company’s access charge.

What are the Reservations Team’s opening times?

Reservations Team
Monday to Friday 0830-1800
Saturday and Sunday 0900-1800

Steam Packet Holidays
Monday to Friday 0900-1700

Ferry Travel Shop, Douglas
Open during the check-in times of all departing sailings.

What is the best way to get in touch?

If the answer to your question cannot be found on this page or on our regular FAQs page, then please call the Reservations Team on: 661661 (IOM), 08722 992 992* (UK) or 0044 8722 992 992* (ROI & Outside UK).

*Calls to this number are charged at 11 pence per minute, plus your telephone company’s access charge.