The Isle of Man Steam Packet Company conducts market research throughout the year to monitor feedback, highlight potential customer concerns and identify market trends or areas that may need improvements.  Research is conducted onboard our vessels every week and elsewhere from time to time, using electronic hand held devices. This method of collection allows for honest feedback and a greater volume of responses.

Although some of our research is commercially sensitive we also monitor perceptions on customer service issues and value for money.

We would like to thank our many customers for taking the trouble to complete our surveys and share the most recent results from 2007 with you. Our aim is always to improve wherever practical!

Results to October 2007 based on 5360 customers responses:

The above charts were collated from data collected during the period between Wednesday 1st August 2007 and Wednesday 31st October 2007.