How is the fuel surcharge calculated?
How do I book a Special Offer online?
Can pets travel on-board the craft and how much does it cost?
What age can a child travel unaccompanied?
Can I send a car or package on your vessels unaccompanied?
What is the latest check-in time for a sailing?
I have not received my ticket. Can I travel with just a booking reference?
Do I have to upgrade when making the booking for 1st Class or can it be added at a later stage?
How do I get a refund if I need to cancel a booking and will there be a charge?
Can I change my dates once I have booked for any reason?
I (or someone in my group) have restricted mobility. Do I need to make special arrangements?
How long are the crossings?
What if I travel as a foot passenger, but come back with a vehicle?
What if I have a different number of passengers travelling out and back?
What if I take a trailer or caravan in one direction only?
Can I stay with my vehicle during passage?
The fuel surcharge is calculated in strict accordance with the terms of the agreement with the Department of Transport and is based 50 per cent on the weighted average marine fuel cost incurred over the three months prior to the review date and 50 per cent on the forecasted costs forward three months.
Reviews, under the fuel surcharge agreement, will take place every three months. Surcharges will be based on fluctuations in both gas oil and heavy fuel oil and will be applied at the time of booking. Changes in rates only apply to new bookings.
The system is set up to quote the cheapest fare available at the time of booking. If you are not being quoted a Special Offer fare then it means that the allocation of Special Offer fares has already sold out on your requested sailings.
On Fast Crafts
Dogs are carried only in vehicles on the well ventilated car decks. The only exceptions are Guide Dogs, Assistance Dogs such as Hearing Dogs and Dogs for the Disabled (accompanied by an owner).
On Conventional Vessels
For the benefit of all passengers it is preferred that dogs travel in vehicles on the well ventilated car decks. On the Ben-my-Chree there is a designated side lounge in which passengers may travel with their dogs. There is a charge of £5 per dog per single leg crossing. There are two cabins which can accommodate dogs with their owner at a cost of £36 per cabin per single leg crossing for day sailings and £59 per cabin per single leg crossing for overnight crossings. We reserve the right to restrict the number of dogs which may be booked on a particular sailing.
From the age of 16 years. The child must have a letter from a parent or guardian giving permission to travel. Please read our terms and conditions
Permission must be given by the port and would be on a stand-by basis. Contact our Freight Office on 01624 645620 for details.
For Isle of Man check-in is 45 minutes prior to departure for vehicles and 25 minutes for foot passengers. If you arrive after that time we reserve the right to turn you away. Longer check-in is required over the TT and Manx Grand Prix period. Please confirm at your time of booking.
Yes, just hand your booking reference in at the port in exchange for a ticket.
You can upgrade at any time before you travel - at the port on the day of departure or on-board subject to availability.
Many of our offers are non refundable. If you have booked a standard fare and you need to cancel, you will be charged between 10% - 100% depending on when you have booked or how far in advance you cancel. Please write to our refund department to claim a refund. Please read our terms and conditions.
Dates can be changed subject to space and amendment charges. Some offers are non changeable, please check at the time of reservation.
I (or someone in my group) have restricted mobility. Do I need to make special arrangements?
Wheelchair bound passengers can travel on board the Ben-my-Chree services to and from Heysham, with access to the passenger lounges from the vehicle deck via a lift.
Manannan has access to passenger lounges via a ramp forward and a lift at the stern door to the main passenger area. The main lounge has two tables designated for wheel chair users. There is a second lift to the reserved seating lounges from the main passenger deck.
Please indicate if assistance is required when making your booking.
We regret that Snaefell does not have a lift facility to accommodate wheelchair bound passengers. If you are unable to negotiate a flight of stairs on foot then please accept our apologies as we unfortunately cannot accept your booking. For further information please contact our reservations centre on + 44 (0) 871 222 1 333 (calls cost 10p per minute from the UK and Isle of Man) or email iom.reservations@steam-packet.com.
Isle of Man to/from Heysham 3h 15m to 3h 45m depending on tidal conditions.
Liverpool 2h 30m to 2h 40m depending on tidal conditions.
Belfast 2h 55m depending on tidal conditions
Dublin 2h 55m depending on tidal conditions
Yes you can do this. Please contact our call centre for assistance on + 44 (0) 871 222 1 333 or email iom.reservations@steam-packet.com
Yes you can do this. Please contact our call centre for assistance on + 44 (0) 871 222 1 333 or email iom.reservations@steam-packet.com
Yes you can do this. Please contact our call centre for assistance on + 44 (0) 871 222 1 333 or email iom.reservations@steam-packet.com
No, passengers are not permitted to remain with their vehicle on the vehicle decks during passage. Passenger must vacate vehicles prior to departure and only return to vehicles when informed that the vehicle decks are open.