The Isle of Man Steam Packet Company may be able to make special arrangements to help you, should you require assistance in any way. You can inform us by ticking the "Assistance*" box on page three of the booking process (page entitled "Passengers"). Key members of our Staff have undergone Disability Awareness Training, ensuring high standards of customer care and service excellence.
Assistance For Loading
We recommend you advise us at the time of booking and on arrival at the port if you require access to the lift, but please be aware that we cannot guarantee to place your vehicle beside the lift as there is limited space in this area of the ship, there may also be a delay in loading dependent on the traffic levels/types for lift access. If any further assistance is required at this stage please let a member of our shore based staff know so that we may organise this for you, without this information we cannot guarantee this service. Upon boarding please make yourselves known to the PSO (Passenger Services Officer) if any further help is required as key members of our crew have received training to assist passengers with special needs and we are pleased to make arrangements for anyone who requires help at the ports or onboard to ensure that we can assist in the best way possible.
Due to other passengers wishing to use the lift facility there may be a wait to access the main Passenger Lounge areas, and also when disembarking for the main vehicle decks.
On some occasions due to tidal/berth conditions or vehicle deck restrictions it may take longer to disembark passengers who require the courtesy bus to take them ashore, there may also be a longer walking distance to the Terminal Buildings.
You should note that, for those passengers unable to walk, we advise the use of collapsible wheelchairs. For safety reasons, we are obliged to restrict the number of wheelchair bound passengers on any particular sailing at our discretion.
Facilities On Board Our Vessels
Ben My Chree
There is lift access to the passenger accommodation deck from the car deck for passengers boarding in a vehicle. Arrangements can be made for passengers not travelling in vehicles to access the vessel by courtesy bus if requested. We are pleased to offer 2 cabins which are suitable for wheelchair access as well as full disability access to all the main cabin areas.
Manannan
Manannan has access to passenger lounges via a ramp forward and a lift at the stern door to the main passenger area. The main lounge has two tables designated for wheel chair users. There is a second lift to the reserved seating lounges from the main passenger deck.
Snaefell
We have access from the car deck via a stair lift along with a stair walker. We regret the Snaefell does not have a lift facility to accommodate wheelchair bound passengers. If you are unable to negotiate a flight of stairs on foot then please accept our apologies as we unfortunately cannot accept your booking.
Port Access
Heysham
A ramp is provided for disabled access to the Terminal Building. Disabled toilet facilities are available inside the Terminal Buildings and this area is painted in accordance with the guidelines of the visibly impaired. Foot passengers may access the ship by courtesy bus (where available). If assistance is required a member of staff will be happy to assist you whenever possible. Please note that on busier sailings check in normally opens at 1130 for the 1415 sailing and 2230 for the 0215 sailing, it is advisable to arrive as early as possible in these instances.
Douglas
Douglas Terminal offers very easy access to all facilities; it complies fully in accordance with the guidelines required for disabled access. Again we offer a courtesy bus (where available) for foot passengers in need of assistance to the vehicle deck of the ship, or a member of our shore based crew wherever possible to assist you. The Department of Transport do have wheelchairs available for use in the Sea Terminal in Douglas, we are able to assist if this service is required. Please ask a member of staff at passenger check in if you require this service.
Liverpool
Access to the Port for foot passengers who require assistance will be via the car marshalling area. Please speak to a member of the shore based staff at the car check in desk and they will be happy to arrange assistance by courtesy bus to the Terminal Building. Once inside the Terminal Building disabled facilities are available. Access to the ship will then be via our courtesy bus. If the bus isn’t available our staff will be happy to assist.
Belfast
A ramp is provided for disabled access to the Terminal Building. Disabled toilet facilities are located inside the Terminal Buildings. Please see a member of staff if assistance is required for boarding.
Dublin
Dublin Terminal complies fully in accordance with the guidelines for disabled access. Please see a member of staff if assistance is required for boarding.
Important Information
Please indicate if assistance is required when making your booking online, there is a drop down box next to the section were you input your name which allows you to do this, if you do forget then please contact one of our telephone agents, who will be happy to assist in any way they can. Please remember if we are not aware of your needs we may not be able to guarantee this service.